The customer can create as many logins as they desire for their account. Regardless of account type (i.e., Security System, Standalone, Home Automation and Awareness), there is no limit to how many logins can be created for their account when using the customer website.

Access to specific system partitions can be configured using the customer website. The permission to limit access to specific system partitions can be added to existing logins or when creating a new login.

To restrict system partition access for an existing system user:

1. Log into the customer website.
2. Click Users.
3. Click the desired user to be edited.
4. Click Panels.
5. In Security Panels, click to toggle the desired system partitions for access.
6. Click Save.

To restrict system partition access for an existing login:

1. Log into the customer website.
2. Click Users.
3. Click Manage Logins.
4. Click the login name to be edited.
5. Click to select Limited Device Access.
6. Click to select Remote Arming.
7. Using the Remote Arming dropdown menu, select the partitions to be controlled.
8. Click Save.

Yes. The customer website and customer app will display updated statuses for various devices in real time (e.g., security panel arming state, access control doors, most energy and automation devices, etc.). The customer website and customer app can also be manually refreshed to view updated statuses for other devices.

The language displayed on the customer app is determined by the system language setting of the mobile device.

Example: If the device is an iPhone with a system language of French, the app displays in French.

For more information about changing the system language of the device, contact the device manufacturer.

The following languages are available for the customer app: 

• English
• Spanish
• Spanish (Spain)
• French
• Icelandic
• Dutch
• Norwegian
• Swedish
• Portuguese 
• Turkish
• Hebrew

Several features are available through the Alarm.com app for Apple Watch. The Alarm.com app for Apple Watch includes features such as:

• Arm or Disarm the system
• Send Scene commands
• Control locks
• Control garage doors
• Control thermostats
• Control lights
• Glance view provides a quick overview of the system's status and Actionable Notifications allow the user to respond to certain notifications directly from the Apple Watch.

Please contact us directly if unable to reset your password.

Yes. Alarm.com is compatible with Google Fi. Google Fi can intelligently shift between three mobile 4G LTE networks to keep the mobile device on the best signal. It can also automatically connect to secure Wi-Fi hotspots for faster data, calling, and texting.

Only phones designed for Fi can use it. For more information, refer to Google's Google Fi coverage. 

Configure mobile notifications with Google Fi

Mobile numbers using Google Fi can be configured for SMS using the customer website or customer app by selecting Google Fi as the mobile carrier. 

Additional considerations 

If using a Doorbell Camera, Google Fi's virtual private network (VPN) may interfere with live video playback.