Home Connect 620 may not have been ‘handed’ properly.  (The ‘handing’ process tells the lock which direction to extend the deadbolt.)  Home Connect 620 will automatically determine the bolt direction the first time it is powered up and after the first motorized operation.  If you need to re-hand the lock, please see installation guide.

Home Connect 620 might be jamming.  Check that the bolt hole is at least 1” deep so the bolt fully extends.  Check that the door closes properly so that when the deadbolt is extended, it is going into the bolt hole and not hitting the deadbolt strike or door frame.  Check that the mounting screws securing the exterior keypad are not over-tightened.

For new installations, please be sure to check that the lock was installed with the latch extended and in the lock position.

Home Connect 620 is Kwikset’s newest Z-Wave home automation smart lock using the latest ZW700 chip technology as well as S2 and SmartStart secure enrollment.

There are several ways to lock the Home Connect 620 smart lock. From the outside, Home Connect 620 has a convenient 1-touch locking button (with the brand logo printed on it) on the keypad to easily lock the deadbolt or with a key.  From the inside, Home Connect 620 can be locked using the sleek turnpiece.  The Home Connect 620 can also be locked from a smartphone when enrolled in a home automation system.  Additionally, the lock features Auto Lock which will automatically lock after a preset time delay after it has been unlocked.

Access codes can be added to your Home Connect 620 smart lock either directly from the keypad or through a home automation system once enrolled. To add access codes through a home automation system, please consult your home automation system for more information.

Home Connect 620 will notify you of low batteries with audio and visual cues at the lock at three different low battery levels.  Your home automation system may also alert you of low batteries.  Please consult with your home automation system for more information.

No, access codes will not be lost if the batteries depleted or are removed.

Home Connect 620 is intended for entry door applications and is just as weather resistant as a normal Kwikset deadbolt.  Home Connect 620 is not intended for full outdoor use such as exterior gates and the interior assembly should not be installed outdoors.